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Please click on a question from the list below:

What kind of hit volume can a superHost Virtual Server support?

How many Virtual Servers are located on one physical server?

Do you host adult web sites on your virtual servers?

Where can I get a telnet client?

How difficult is it to use telnet?

Do you offer FrontPage 2000 extensions?

What kind of remote access will I have to my virtual server?

What kind of remote access will my sub-hosted clients (on my Virtual Server) have?
 
How can I create email and/or FTP user accounts?
 
How can I modify existing email and/or FTP accounts?
 
How can I set up an email autoresponder?
 

What kind of hit volume can a superHost Virtual Server support?
 
Our Virtual Servers are designed to handle a low to medium hit load (under 100,000 hits a day). If a site begins to receive over 100,000 hits a day, web page response will begin to be affected. Those who have web sites experiencing over 100,000 hits per day should consider a Dedicated Server. A Dedicated Server can accommodate well over 1 million hits a day. Please contact our customer service department if you need to set up a Dedicated Server.
 


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How many Virtual Servers are located on one physical server?
 

There are usually 60-80 Virtual Servers configured on each physical server. The load on each physical server is closely monitored and load balancing is employed to insure that the resources on one server are not unfairly taxed by a single Virtual Server.
 

 
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Do you host adult web sites on your virtual servers?
 
No. We do not host adult web sites on our virtual servers. However we can provide you with a dedicated server. Contact service@superhost.com.
 


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Where can I get a telnet client?
 
http://www.vandyke.com - We suggest that you use Secure CRT.
 


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How difficult is it to use telnet?
 
It's not very difficult. When you telnet to your server, you will be presented with a Unix prompt. To add a new email account, type in the following command:
 
vadduser
 
Then your server will walk you through the rest of the set up which takes approximately one minute.
 
To edit your email aliases, you will need to use the following command:
 
pico aliases
 
Once you have finished editing the aliases file, you must use the following command:
 
vnew aliases
 
to update the aliases database.
 


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Do you offer FrontPage 2000 extensions for the Advanced Hosting (Virtual Server) services?
 
Yes.  FrontPage 2000 extensions can be installed at no extra charge.
 


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What kind of remote access will I have to my Virtual Server?
 
You will have full telnet access, FTP access, and FrontPage 2000 access.
 


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What kind of remote access will my sub-hosted clients (on my Virtual Server) have?
 
FTP and FrontPage 2000 access.
 

 
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How do I set up my outlook express to send retrieve email through my virtual server?
 
Substitute service@superHost.com with your email account/address. You can do this with the following steps:
 
step 1: Start outlook express program
step 2: Click on Tools
step 3: Click on Accounts
step 4: Click on Mail tab
step 5: Click on Add
step 6: Click on Mail
step 7: For the Display Name, type in service
step 8: Click Next
step 9: For the email address, type in service@superHost.com
step 10: Click Next
step 11: The settings should read the following in this step. You will have to type in your domain name in the appropriate fields
 
My incoming mail server is a POP3 server
 
Incoming mail
superHost.com
 
outgoing mail
superHost.com
 
step 12: click Next
step 13: account name type in service
step 14: password type in pass99
step 15: click Next
step 16: click Finish
 


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